Forrester Consulting Total Economic Impact™ Study: 369% Three Year ROI from Agency Banking

Software Group commissioned Forrester Consulting to conduct an independent Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying our Agency Banking Solution.
 
The purpose of the study is to provide readers with a framework to evaluate the potential financial impact the Agency Banking Solution will have on their organizations.

Software Group’s end-to-end Agency Banking solution equips Financial Service Providers (FSPs) with the technology tools needed to scale sustainably. The Agency Banking solution allows FSPs to tap on and expand agency networks for the financially excluded to access basic financial services conveniently and cost-efficiently. (Forrester Consulting TEI Study)

To better understand the quantified and unquantified benefits of Software Group’s Agency Banking and to evaluate its potential financial impact on FSPs, Forrester interviewed the decision-maker of an organization who has experience using it. 
 
Some of the key findings of the study include:

• Increased fee revenue from a larger customer base amounting to $2 million
• Cost efficiencies from reduced customer onboarding time totaling $575,700
• Return on investment (ROI) of 369% and net present value of $2.04 million over three years
• Payback period of 8 months
• Increased points of sale which enables FSPs to access the underserved and unbanked communities in remote regions.
• … and more!