Generali Insurance offers new functionalities in the customer portal My Generali

Generali Insurance AD, one of the leading insurance companies in Bulgaria, releases new functionalities in its online client portal My Generali, which was launched earlier this year in partnership with technology company Software Group.

In addition to the current functionalities of the platform – renewal of policies and payment of forthcoming installments – it will now be possible to conclude new insurance policies for Household, Travel assistance abroad and Civil liability, entirely online. The portal is now also available to new clients.

"My Office" functionality is also added, through which customers will be able to quickly and easily contact the their office for assistance.

The implementation of the new functionalities is another step towards digitalization of the services offered by the Company and the strategy to be a Lifetime Partner for its customers. In order to be in line with this plan and to meet the needs of each potential customer, the platform is now available for brand new customers, ensuring that everyone can take advantage of My Generali, anywhere, anytime.

The online portal is based on the digital platform My Generali. Developed by Software Group, offering new customer service channels to Generali Insurance’s clients and an improved customer experience.

"With My Generali, we offer to our customers a full service under their insurance contracts in real time. We strive to meet the needs of each client and be closer to them so that they feel safe and secure. That is why we continue to develop new functionalities in the digital portal My Generali, and very soon we will launch a mobile application that will be available for Android and iOS. "- said Radoslav Dimitrov, CInsO of Generali Insurance AD.

"We are pleased to support Generali Insurance in their mission to be leaders in the digitalization of insurance services in Bulgaria and to offer a new type of customer experience in line with the current expectations of their customers." - shared Kalin Radev, Executive Director of Software Group.

ABOUT GENERALI GROUP

Generali Insurance AD is one of the leading insurance companies in Bulgaria and is a part of Generali Group.

Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in 50 countries in the world, with a total premium income of € 70.7 billion in 2020. With more than 72,000 employees serving 65.9 million customers, the Group has a leading position in Europe and a growing presence in Asia and Latin America. Commitment to sustainability is one of the enablers of Generali’s strategy, inspired by the ambition to be the Lifetime Partner to its customers, offering innovative and personalized solutions thanks to an unmatched distribution network.

“Generali Insurance” AD is a company, which Headquarters is situated in Sofia, N 68 Knyaz Alexander Dondukov Blvd., Republic of Bulgaria, UIC 030269049. The entity holds a license for carrying out insurance activities, pursuant  Decision No.1 of the National Insurance Council, dated 26/03/1998.“Generali Insurance” AD is a part of Generali Group, registered under No. 26 in the Register of Insurance Groups at the Institute of Supervision of Insurance Companies (IVASS) in Italy.